Questions?
Find answers to some of our most frequently asked questions below.
Can't find what you're looking for? We're always happy to help.
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FAQs
How do I book a unit?
Booking is simple. Just select your unit online, create an account and complete your reservation in a few minutes.
Can I access my unit at any time?
Yes. BoxUp customers enjoy 24/7 access to their units, 365 days a year.
How secure is the facility?
Our site is protected by CCTV monitoring, secure gated access and individual lockable units, giving you peace of mind that your belongings are safe.
Are the units insulated?
Yes. All BoxUp containers are insulated to help reduce condensation and keep your belongings dry.
How long do I have to rent for?
Our rentals are flexible with a minimum term of one month. There are no long-term contracts, and you can store for as long as you need.
Can I drive right up to my unit?
Yes. All units are ground level and easily accessible, allowing you to load and unload directly from your vehicle.
Can I manage my account online?
Yes. You can manage your account, update your details and pay invoices through your online customer portal.
What can I store?
You can store household items, furniture, business stock, tools and equipment. Please refer to our Terms & Conditions for a full list of prohibited items.
What can't I store?
For safety reasons, hazardous materials, flammable liquids, illegal goods, perishable food and living creatures are not permitted.
Do I need to provide my own lock?
No. A secure padlock is included with every BoxUp unit, giving you exclusive access to your belongings.
Do I need insurance?
Customers are responsible for ensuring their stored goods are adequately insured. We recommend checking whether your home or business insurance policy provides cover for items in storage.
How much storage space do I need?
Our 20ft units provide approximately 160 square feet of storage space, making them ideal for house moves, business stock, furniture and general storage needs.
Need more information?
Our friendly team is always happy to help. Contact us on 1800 69 39 09 or email store@boxup.ie.