Terms & Conditions

BOXUP SELF STORAGE TERMS AND CONDITIONS

1. OPERATOR DETAILS

BoxUp is a trading name of Digital Documents Ltd.

Seafield Business Centre, Youghal, Co. Cork, P36 E702, Ireland

Phone: 1800 69 39 09

Website: www.boxup.ie

2. STORAGE LICENCE

2.1 BoxUp grants the Customer a licence to use a designated storage unit for the storage of goods.

2.2 This agreement creates a licence only and does not create a tenancy, lease, or any other property interest.

2.3 The storage unit remains at all times under the ownership and control of BoxUp.

2.4 BoxUp may relocate the Customer to an alternative equivalent storage unit where reasonably necessary for operational, maintenance, security, or safety reasons.

3. STORAGE UNIT

3.1 The standard storage unit is a 20ft shipping container.

3.2 Storage unit dimensions are approximate and may vary slightly.

3.3 The Customer is responsible for ensuring that the storage unit is suitable for their intended use.

4. TERM OF AGREEMENT

4.1 The storage licence commences on the date the Customer is granted access to the storage unit.

4.2 The agreement operates on a rolling monthly basis.

4.3 Either party may terminate the agreement by giving notice before the end of the current billing month.

4.4 No refund shall be provided for unused portions of a billing period unless otherwise agreed by BoxUp in writing.

5. FEES AND PAYMENT

5.1 The storage fee is €200 per calendar month, inclusive of VAT.

5.2 Fees are payable in advance.

5.3 Payments are processed electronically through Stripe or such other payment processor as BoxUp may designate.

5.4 The Customer authorises recurring monthly charges to the payment method provided.

5.5 The Customer is responsible for ensuring payment details remain valid and up to date.

5.6 BoxUp reserves the right to amend pricing upon providing at least thirty (30) days written notice.

6. FAILED PAYMENTS AND LATE PAYMENTS

6.1 If a payment fails, BoxUp may attempt to reprocess the payment.

6.2 If payment remains outstanding:

(a) reminder notices may be issued;

(b) access to the storage facility may be suspended;

(d) debt recovery action may be commenced.

6.3 A formal default notice may be issued where charges remain unpaid for sixty (60) days.

6.4 If charges remain unpaid for ninety (90) days following the due date, BoxUp may exercise its rights under Section 18 of this agreement.

6.5 The Customer remains liable for all outstanding fees, legal costs, debt collection costs and other expenses incurred by BoxUp.

7. ACCESS TO FACILITY

7.1 Customers are generally provided with twenty-four (24) hour access to the facility.

7.2 Access arrangements may be amended temporarily due to maintenance, emergencies, repairs, security concerns, adverse weather conditions, or circumstances beyond BoxUp's control.

7.3 Access may be provided through a PIN code, key fob, mobile access system, or other method determined by BoxUp.

7.4 Access credentials are personal and must not be shared with any third party.

7.5 Customers are responsible for ensuring gates, doors and security measures are properly secured after use.

8. CUSTOMER RESPONSIBILITIES

The Customer agrees:

(a) to use the storage unit solely for lawful storage purposes;

(b) not to use the unit as a residence, office, workshop, business premises, or place of assembly;

(d) to comply with all health and safety requirements;

(e) not to cause nuisance, damage, obstruction or disturbance to other customers or BoxUp;

(f) to notify BoxUp promptly of any change in contact details.

9. PROHIBITED GOODS

The following items must not be stored under any circumstances:

(a) cash, currency, securities, bonds or negotiable instruments;

(b) jewellery, watches, precious stones, precious metals or collectibles;

(d) gas cylinders, fuel, petrol, diesel, kerosene or flammable materials;

(e) chemicals, toxic substances, hazardous materials or pollutants;

(f) illegal goods or stolen property;

(g) perishable food or beverages;

(h) plants, animals or living organisms;

(i) waste materials;

(j) radioactive materials;

(k) lithium batteries stored in commercial quantities;

(l) any item which may create a risk to persons, property or the environment.

BoxUp reserves the right to require immediate removal of prohibited goods.

10. INSURANCE

10.1 Goods are stored entirely at the Customer's own risk.

10.2 BoxUp does not provide insurance for stored goods unless expressly agreed in writing.

10.3 Customers are strongly advised to obtain appropriate insurance covering loss, theft, damage, deterioration and replacement costs.

10.4 BoxUp accepts no responsibility for verifying whether insurance has been obtained.

11. SECURITY

11.1 The facility is monitored by CCTV.

11.2 Security measures are provided as a deterrent only.

11.3 BoxUp does not guarantee that theft, loss, vandalism, unauthorised access or damage will not occur.

11.4 Customers should not rely on BoxUp's security measures as a substitute for insurance.

12. BOXUP'S RIGHT OF ENTRY

12.1 BoxUp may enter a storage unit without prior notice where:

(a) there is an emergency;

(b) BoxUp reasonably believes prohibited goods are present;

(d) required by law, court order, police or regulatory authority.

12.2 Where practical, BoxUp will notify the Customer following such entry.

13. LIMITATION OF LIABILITY

13.1 To the fullest extent permitted by law, BoxUp shall not be liable for:

(a) theft;

(b) burglary;

(d) fire;

(e) flood;

(f) water damage;

(g) mould;

(h) vermin;

(i) corrosion;

(j) weather-related damage;

(k) accidental damage;

(l) acts of third parties;

(m) interruption of access;

(n) loss of business;

(o) loss of profits;

(p) indirect or consequential loss.

13.2 Nothing in these Terms excludes liability which cannot lawfully be excluded under Irish law.

14. CUSTOMER INDEMNITY

The Customer shall indemnify and keep indemnified BoxUp against any claims, losses, damages, liabilities, costs or expenses arising from:

(a) breach of this agreement;

(b) the nature or condition of stored goods;

15. CONDITION OF FACILITY

15.1 Customers accept the storage unit in its existing condition.

15.2 Customers shall report any defects immediately.

15.3 Customers shall not make alterations to the storage unit.

15A. DAMAGE TO THE FACILITY

15A.1 The Customer shall keep the storage unit and all areas of the facility used by them in good condition and shall exercise reasonable care when accessing and using the facility.

15A.2 The Customer shall be responsible for any loss, damage, contamination or deterioration caused by:

(a) the Customer;

(b) the Customer's employees, contractors, agents, family members or visitors;

15A.3 Without limitation, the Customer shall be liable for damage to:

(a) storage containers;

(b) container doors, hinges, locking mechanisms and insulation;

(d) gates, fences and barriers;

(e) access control systems, key fobs and PIN entry systems;

(f) CCTV systems and lighting;

(g) roadways, parking areas and hardstanding surfaces;

(h) drainage systems and utilities;

(i) neighbouring storage units or property belonging to other customers.

15A.4 The Customer shall immediately notify BoxUp of any damage or incident occurring at the facility.

15A.5 BoxUp may arrange for repairs and recover from the Customer all reasonable costs incurred in restoring the affected property to its previous condition.

15A.6 Where damage results in loss of income, interruption of business, or the temporary unavailability of a storage unit, BoxUp may recover any associated losses and expenses from the Customer to the extent permitted by law.

15A.7 Normal wear and tear arising from ordinary use shall not constitute damage for the purposes of this clause.

15B. ALTERATIONS TO STORAGE UNITS AND FACILITY

15B.1 The Customer shall not make any alterations, modifications or additions to the storage unit or any part of the facility without the prior written consent of BoxUp.

15B.2 Without limitation, the Customer shall not:

(a) drill, screw, nail or otherwise penetrate the walls, roof, floor, doors or insulation of the storage unit;

(b) paint, mark or apply adhesives, stickers or signage to any part of the storage unit or facility;

(d) run cables, pipes, hoses or wiring into or through the storage unit;

(e) modify locks, hinges, door mechanisms or security devices;

(f) carry out repairs or maintenance to the storage unit;

(g) connect the storage unit to any utility service without the prior written consent of BoxUp.

15B.3 The Customer shall not interfere with or damage any gate, fence, access control equipment, CCTV system, lighting, alarm system or any other equipment located at the facility.

15B.4 BoxUp may remove any unauthorised alterations without notice where necessary for safety, security or operational reasons.

15B.5 The Customer shall be responsible for all costs incurred by BoxUp in removing unauthorised alterations and restoring the storage unit or facility to its original condition.

15B.6 Any fixtures, fittings or materials left behind by the Customer following termination of this agreement may be removed and disposed of by BoxUp at the Customer's expense.

15B.7 Nothing in this clause shall prevent normal, non-destructive use of the storage unit for the storage of goods in the ordinary course.

15C. ELECTRICAL EQUIPMENT AND POWER SOURCES

15C.1 Storage units are not supplied with electricity unless expressly agreed in writing by BoxUp.

15C.2 The Customer shall not install, connect or operate any electrical equipment, power source or appliance within the storage unit without the prior written consent of BoxUp.

15C.3 Without limitation, the Customer shall not store, install or operate:

(a) generators;

(b) batteries stored in commercial quantities;

(d) inverters or power stations;

(e) extension leads or electrical wiring;

(f) heaters, fan heaters or heating appliances;

(g) refrigerators, freezers or cooling equipment;

(h) dehumidifiers or air-conditioning equipment;

(i) lighting systems or electrical fittings;

(j) fuel-powered equipment while in operation;

(k) any device which may create a fire risk or safety hazard.

15C.4 The charging of electric vehicles, e-bikes, e-scooters, tools, machinery or batteries of any kind within the storage unit or elsewhere at the facility is strictly prohibited without the prior written consent of BoxUp.

15C.5 Customers shall not connect to, interfere with, or make use of any electrical supply, socket, wiring, lighting or utility infrastructure belonging to BoxUp without prior written consent.

15C.6 BoxUp may immediately disconnect, remove or require the removal of any unauthorised equipment where BoxUp reasonably believes such equipment presents a risk to health, safety, property or the environment.

15C.7 The Customer shall be responsible for all losses, damage, liabilities, claims and costs arising from the use of unauthorised electrical equipment or power sources.

15C.8 BoxUp reserves the right to terminate this agreement immediately in the event of a serious breach of this section.

16. CCTV AND DATA PROTECTION

16.1 CCTV is in operation throughout the facility for security and operational purposes.

16.2 Personal information shall be processed in accordance with applicable data protection legislation including the General Data Protection Regulation (GDPR).

16.3 Customer data may be shared with payment processors, service providers, debt recovery agents, insurers, legal advisers and regulatory authorities where necessary.

17. DEFAULT

The Customer shall be in default if:

(a) payment remains outstanding;

(b) prohibited goods are stored;

(d) the Customer breaches these Terms.

Upon default, BoxUp may suspend access, overlock the unit, terminate this agreement, commence debt recovery proceedings and exercise its rights under Section 18.

18. LIEN, SALE AND DISPOSAL OF GOODS

18.1 BoxUp shall have a contractual lien over all goods stored within the unit for any unpaid sums.

18.2 Where charges remain unpaid for ninety (90) days, BoxUp may issue a final notice requiring payment.

18.3 If payment is not received within fourteen (14) days of the final notice, BoxUp may:

(a) sell the goods;

(b) dispose of the goods;

18.4 Sale proceeds may be applied against:

(a) outstanding storage fees;

(b) recovery costs;

(d) disposal costs.

18.5 Any remaining balance may be retained pending lawful claim by the Customer.

18.6 BoxUp shall not be liable for any loss arising from the exercise of these rights.

19. TERMINATION

19.1 Either party may terminate this agreement by giving notice before the end of the current billing month.

19.2 The Customer must remove all goods and vacate the unit on or before the termination date.

19.3 Any goods remaining after termination may be treated as abandoned property.

20. FORCE MAJEURE

BoxUp shall not be liable for failure to perform its obligations where such failure results from events beyond its reasonable control including fire, flood, storm, power failure, cyber incident, industrial action, government action, pandemic or acts of God.

21. GENERAL

21.1 If any provision of this agreement is found unenforceable, the remaining provisions shall remain in force.

21.2 Failure by BoxUp to enforce any provision shall not constitute a waiver of rights.

21.3 These Terms constitute the entire agreement between the parties.

21.4 BoxUp may amend these Terms from time to time by providing notice to Customers.

22. GOVERNING LAW

This agreement shall be governed by and construed in accordance with the laws of Ireland.

The Irish Courts shall have exclusive jurisdiction in relation to any dispute arising from this agreement.